Diners World Travel (Malaysia) Sdn Bhd
&
Diners World Travel Pte Ltd
Diners World Travel (Malaysia) Sdn Bhd (“DWTM”) and Diners World Travel Pte Ltd (“DWTS“) come under the fold of Diners Club as the wholly owned subsidiaries of its Malaysia and Singapore operations respectively. Established in 1972, Diners World Travel started as a travel agency catering exclusively to the travel need of Diners Club Card members and its associated companies. In 1977, they expanded their scope of activities to provide travel services to corporate enterprises and the general consumer market.
Today, DWTS has grown in its range of services to meet the varied needs of its clientele. It can handle not only air-ticketing, leisure outbound tours, but also incentive, convention and event planning. The emphasis on quality customer service is what sets DWTS apart from other travel agencies. Since 1997, DWTS has consistently been awarded the Annual Excellent Service Award (EXSA) for more than 11 consecutive years for the delivery of quality service to customers. To-date, 65 staff members had already won the individual awards for the Gold and Silver category. This is in recognition of the excellent performance of the service staff to encourage and spur them to greater heights. Organised by PSB Academy, the award is administered by 6 industries from the service sector namely the airport, attractions, hotels, restaurants, retail and travel agents. As travelers become more experienced and sophisticated, they expect more efficient, personal and value-added services. Quality has become one of the ways to win over these discerning travelers.
DWTS is proud to be the exclusive Singapore Partner of International Travel Partnership (ITP) and this allows DWTS to provide travel management solutions to our customers in more than 50 countries with unified workflow and reporting.
As an established travel agency, DWTM is constantly upgrading to meet with the latest market demands and to provide more than just travel services to cater to our clients’ needs. To meet with this demand and to be more innovative, DWTM has set up a new Events Management Department in the 3rd Quarter of 2016. We are able to provide professional services managed by our events team offering the latest ideas and hassle free events for our clients. We conduct our events both locally and also internationally. Since the department was set up, we have handled an "International Signing Ceremony 2016" from China held in September in Kuala Lumpur. The event comprised of 550 participants from China. We also handled the "HSBC Annual Sales Convention 2016" for 130 people which was held in March 2017. Already, both companies have won several prestigious accolades.
DWTM has won the following awards from airlines and Computer Reservations System provider Abacus (now Sabre)
Airlines
Computer Reservations System Provider
DWTS was awarded "Top Agents Award" by Singapore Airlines, "Million Dollar Agents Award" by United Airlines, "Top Agents Award & 20th Anniversary Award" by ABACUS Distribution Systems, "Promising Star Award" by INSIGHT VACATION, "Top Agents Award" by AIG Insurance, "Excellence Service Award" by PSB and "Most Improved Sales Agents Award" by Star Cruises.
With its growing recognition in the leisure, travel and tour industry the Diners World Travel business will continue to strengthen the services sector of the Johan Group.